Six Sigma in HR Transformation : Achieving Excellence in Service Delivery.

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This concise guide is ideal for project and programme managers involved in business transformation; HR managers as well as Six Sigma specialists seeking to understand its applications within human resources. Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Si...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Albeanu, Mircea
Otros Autores: Hunter, Ian, Radford, Jo
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Farnham : Ashgate Pub., 2010.
Colección:Gower HR transformation series.
Temas:
Service industries > Quality control.
Consumer satisfaction > Statistical methods.
Services (Industrie) > Qualité > Contrôle.
Consommateurs > Satisfaction > Méthodes statistiques.
Consumer satisfaction > Statistical methods
Service industries > Quality control
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Contents; List of Figures; List of Tables; 1 Introduction; 2 Six SigmaTeams, Projects and Techniques; 3 Six Sigma Methodologies; 4 Lessons Learned from Delivering High Impact Six Sigma Projects; Appendix 1 Example Project Charter; Appendix 2 Software Packages Used for Six Sigma Projects; Appendix 3 List of Useful Statistical Formulas; Further Reading.

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