Cargando…
Managing Quality.
Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces re...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
Sage Publications,
2002.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mu 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn609855868 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr n||---||||| | ||
| 008 | 100427s2002 enk o 000 0 eng d | ||
| 040 | |a EBLCP |b eng |e pn |c EBLCP |d MERUC |d OCL |d OCLCQ |d MHW |d OCLCQ |d IDEBK |d OCLCQ |d UKUOP |d OCLCO |d OCLCF |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 536416041 | ||
| 020 | |a 9780857022288 |q (electronic bk.) | ||
| 020 | |a 0857022288 |q (electronic bk.) | ||
| 020 | |a 9781857022285 |q (electronic bk.) | ||
| 020 | |a 1857022289 |q (electronic bk.) | ||
| 029 | 1 | |a AU@ |b 000065430887 | |
| 029 | 1 | |a DKDLA |b 820120-katalog:999901146105765 | |
| 035 | |a (OCoLC)609855868 |z (OCoLC)536416041 | ||
| 050 | 4 | |a HD62.15.K453 2003 | |
| 082 | 0 | 4 | |a 658.4013 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Kelemen, Mihaela L. | |
| 245 | 1 | 0 | |a Managing Quality. |
| 260 | |a London : |b Sage Publications, |c 2002. | ||
| 300 | |a 1 online resource (223 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Cover; Table of Contents; Introduction; Part I: Theoretical Perspectives on Quality; 1 -- Re-defining Quality; 2 -- The Origin and Evolution of Quality Management; 3 -- Quality in Contemporary Organizations; Part II: Practical Approaches to Quality; 4 -- The Management of Quality in Manufacturing, Service and Public Sectors; 5 -- Quality Standards, Certification and Awards; 6 -- Quality Costs; 7 -- Quality Control and Assurance; 8 -- Total Quality Management; 9 -- Business Process Re-Engineering; 10 -- Leadership, Teamwork and Organizational Culture; Part III: Consequences of Quality. | |
| 505 | 8 | |a 11 -- The Morality and Ethics of Quality12 -- Making Quality Critical; Part IV: Case Studies on Quality Management; Case Study 1: Quality Management in the British National Health Service; Case Study 2: Statistical Process Control in the National Health Service; Case Study 3: Team Leadership in a UK Logistics Factory; Case Study 4: New Technology and Customer Satisfaction; Case Study 5: Managing Quality Through Internal Marketing: The C. | |
| 520 | |a Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - comp. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Total quality management. | |
| 650 | 0 | |a Total quality management |z Great Britain. | |
| 650 | 0 | |a Total quality management |z Great Britain |v Case studies. | |
| 650 | 6 | |a Qualité totale. | |
| 650 | 6 | |a Qualité totale |z Grande-Bretagne. | |
| 650 | 6 | |a Qualité totale |z Grande-Bretagne |v Études de cas. | |
| 650 | 7 | |a Total quality management |2 fast | |
| 651 | 7 | |a Great Britain |2 fast |1 https://id.oclc.org/worldcat/entity/E39PBJdmp7p3cx8hpmJ8HvmTpP | |
| 655 | 7 | |a Case studies |2 fast | |
| 758 | |i has work: |a Managing quality (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGhJdCFv6xmQkqDpgkGJpd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 1 | |z 9780761969044 | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=483389 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL483389 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n 255926 | ||
| 994 | |a 92 |b IZTAP | ||