Understanding the construction client /

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"This book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industr...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Boyd, David (Professor)
Otros Autores: Chinyio, E. (Ezekiel)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oxford ; Malden, MA : Blackwell, 2006.
Temas:
Communication in the building trades.
Construction industry > Customer services.
Consumer behavior.
Communication dans les métiers de la construction.
Construction > Industrie > Service à la clientèle.
Consommateurs > Comportement.
TECHNOLOGY & ENGINEERING > Construction > General.
Communication in the building trades
Construction industry > Customer services
Consumer behavior
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Preface : buildings are not about building!
  • Ch. 1. Clients in perspective
  • Ch. 2. A model of clients
  • Ch. 3. The client at rest
  • Ch. 4. The client in change
  • Ch. 5. Property developers as clients
  • Ch. 6. Supermarkets as clients
  • Ch. 7. NHS acute trusts as clients
  • Ch. 8. Governments as clients
  • Ch. 9. Airports as clients
  • Ch. 10. Housing associations as clients
  • Ch. 11. A toolkit for engagement
  • Ch. 12. Postscript.

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