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Tabla de Contenidos:
  • Conceptual framework / Sandford Borins
  • The government of Canada : government on-line and citizen-centred service / David Brown
  • What keeps a CIO awake at night? Evidence from the Ontario government / Sandford Borins
  • Beyond bubble gum and goodwill : integrating service delivery / Kenneth Kernaghan
  • Citizen relationship management in Canadian cities : starting to dial / Nick Bontis
  • Mining the nation's intellectual capital : knowledge management in government / Nick Bontis
  • Moving beyond politics as usual? Online campaigning ; Making political connections : IT and legislative life / Kenneth Kernaghan
  • E-consultation : technology at the interface between civil society and government ; Digital leadership : the human face of IT / Sandford Borins and David Brown
  • Evolution or revolution? E-government in the United States / Fred Thompson
  • Don't try this at home : lessons from England / Perri
  • Is IT transforming government? Evidence and lessons from Canada / Sandford Borins.