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|a Parmenter, David.
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|a Key performance indicators :
|b developing, implementing, and using winning KPIs /
|c David Parmenter.
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|a 2nd ed.
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|a Hoboken, N.J. :
|b John Wiley & Sons,
|c ©2010.
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|a 1 online resource (xix, 299 pages) :
|b illustrations
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|a text
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|a Includes bibliographical references and index.
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|a Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.
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|a Print version record.
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|a An in-depth look at how to create and use key performance indicators (KPIs). By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including: The four foundation stones that lead the development and use of KPIs; A 12-step model for developing and using KPIs with guidelines; A KPI resource kit including worksheets, workshop programs, and questionnaires; A new and pragmatic approach to finding critical success factors.
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546 |
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|a English.
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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650 |
|
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|a Performance technology.
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|a Performance standards.
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|a Organizational effectiveness.
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650 |
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|a Rendement au travail
|x Normes.
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|a Efficacité organisationnelle.
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650 |
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|a BUSINESS & ECONOMICS
|x Quality Control.
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|a BUSINESS & ECONOMICS
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|a Evaluation du personnel.
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|a Efficacité.
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|a Kennzahlensystem
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|a economics
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|i Print version:
|a Parmenter, David.
|t Key performance indicators.
|b 2nd ed.
|d Hoboken, N.J. : John Wiley & Sons, ©2010
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