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Selected papers from QUIS 10 Conference 2007 /
In June, 2007 over 150 service researchers from five different continents assembled in Orlando for this QUIS gathering. Serving as co-hosts were the University of Central Florida?s Rosen College of Hospitality Management and the College of Business Administration. Attendees had the opportunity to le...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford :
Emerald,
2008.
|
| Colección: | International journal of service industry management ;
v. 19, no. 2. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Guest editorial; Developing operational understanding of service quality through a simulation environment; Alternative perspectives on service quality and customer satisfaction: the role of BPM; Examining the role of service climate in health care; Internal service
- barriers, flows and assessment; Manufacturers forming successful complex business services; Fuzzy importance-performance analysis for determining critical service attributes; Book review