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Selected papers from QUIS 10 Conference 2007 /
In June, 2007 over 150 service researchers from five different continents assembled in Orlando for this QUIS gathering. Serving as co-hosts were the University of Central Florida?s Rosen College of Hospitality Management and the College of Business Administration. Attendees had the opportunity to le...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford :
Emerald,
2008.
|
| Colección: | International journal of service industry management ;
v. 19, no. 2. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 0 | 0 | |a Selected papers from QUIS 10 Conference 2007 / |c guest editors, Dr. Duncan Dickson and Dr. Robert Ford. |
| 260 | |a Bradford : |b Emerald, |c 2008. | ||
| 300 | |a 1 online resource (pages 155-274.) | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 490 | 1 | |a International journal of service industry management ; |v v. 19, no. 2 | |
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a In June, 2007 over 150 service researchers from five different continents assembled in Orlando for this QUIS gathering. Serving as co-hosts were the University of Central Florida?s Rosen College of Hospitality Management and the College of Business Administration. Attendees had the opportunity to learn the latest developments in research and practice while mixing with researchers from many other countries, renewing friendships, and hearing presentations by service exemplars from a variety of industries. This e-book brings you some of the best papers presented at QUIS 10 that represent the dive. | ||
| 505 | 0 | |a Cover; CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Guest editorial; Developing operational understanding of service quality through a simulation environment; Alternative perspectives on service quality and customer satisfaction: the role of BPM; Examining the role of service climate in health care; Internal service -- barriers, flows and assessment; Manufacturers forming successful complex business services; Fuzzy importance-performance analysis for determining critical service attributes; Book review | |
| 546 | |a English. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Service industries |x Research. | |
| 650 | 0 | |a Service industries |x Management |v Congresses. | |
| 650 | 6 | |a Services (Industrie) |x Gestion |v Congrès. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Service industries |x Management |2 fast | |
| 650 | 7 | |a Service industries |x Research |2 fast | |
| 655 | 7 | |a Conference papers and proceedings |2 fast | |
| 700 | 1 | |a Dickson, Duncan. | |
| 700 | 1 | |a Ford, Robert. | |
| 776 | 0 | |z 1846638887 | |
| 830 | 0 | |a International journal of service industry management ; |v v. 19, no. 2. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=361542 |z Texto completo |
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