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Call center performance enhancement using simulation and modeling /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Anton, Jon
Otros Autores:	Bapat, Vivek, 1967-, Hall, Bill, 1944-
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	West Lafayette, Ind. : Ichor Business Books, ©1999.
Colección:	Customer access management.
Temas:	Call centers. Centres d'appels (Affaires) Call centers
Acceso en línea:	Texto completo

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