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|a Anton, Jon.
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|a Call center performance enhancement using simulation and modeling /
|c Jon Anton, Vivek Bapat, Bill Hall.
|
| 260 |
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|a West Lafayette, Ind. :
|b Ichor Business Books,
|c ©1999.
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| 300 |
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|a 1 online resource (ix, 134 pages) :
|b illustrations
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|a Customer access management
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|a Includes bibliographical references and index.
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|a English.
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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|a Call centers.
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6 |
|a Centres d'appels (Affaires)
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|a Call centers
|2 fast
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|a Bapat, Vivek,
|d 1967-
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|a Hall, Bill,
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|1 https://id.oclc.org/worldcat/entity/E39PCjrYbRWCmdDYHtCykRBMKb
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| 776 |
0 |
8 |
|i Print version:
|a Anton, Jon.
|t Call center performance enhancement using simulation and modeling.
|d West Lafayette, Ind. : Ichor Business Books, ©1999
|z 155753182X
|w (DLC) 99041758
|w (OCoLC)42002761
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