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Going Live.

If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Coffman, Steve
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Editions, 2003.
Temas:
Acceso en línea:Texto completo

MARC

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520 |a If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departmentsand their directors and. 
505 0 |a Preface; Chapter 1: Reference: The First One Hundred Years; Chapter 2: Getting Started: Designing Virtual Reference Systems; Chapter 3: Managing Virtual Reference Services; Chapter 4: Marketing Virtual Reference Services; Chapter 5: Where Do We Go From Here?; Appendix; Virtual Reference Services Bibliography; Index. 
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