The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation.

New technology and best practices to turn your contact center into a revenue generator.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Fluss, Donna
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, 2005.
Temas:
Call centers > Management.
Call centers > Computer network resources.
Customer services > Management.
Centres d'appels (Affaires) > Gestion.
Service à la clientèle > Gestion.
BUSINESS & ECONOMICS > Customer Relations.
Call centers > Computer network resources
Call centers > Management
Customer services > Management
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