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The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation.
New technology and best practices to turn your contact center into a revenue generator.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
2005.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn475962744 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
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| 008 | 091207s2005 nyu o 000 0 eng d | ||
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| 049 | |a UAMI | ||
| 100 | 1 | |a Fluss, Donna. | |
| 245 | 1 | 4 | |a The Real-Time Contact Center : |b Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. |
| 260 | |a New York : |b AMACOM, |c 2005. | ||
| 300 | |a 1 online resource (240 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | |a New technology and best practices to turn your contact center into a revenue generator. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Preliminaries; Contents; Acknowledgments; 1 Transforming Contact Centers into Real Time Enterprises; 2 The Development of the Real Time Contact Center; 3 Contact Center Infrastructure; 4 The Power of Speech Recognition for Self Service; 5 Designing Building and Maintaining a Vibrant E Service Strategy; 6 The Strategic Role of Quality Management and Liability Recording; 7 The Role of Performance Management in Real Time Contact Centers; 8 Productivity and Quality Enhancement Systems in Real Time Contact Centers; 9 Real Time Analytics Conquering the Unstructured Data Challenge. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Call centers |x Management. | |
| 650 | 0 | |a Call centers |x Computer network resources. | |
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 6 | |a Centres d'appels (Affaires) |x Gestion. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Call centers |x Computer network resources |2 fast | |
| 650 | 7 | |a Call centers |x Management |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 776 | 1 | |z 9780814472569 | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=243073 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL243073 | ||
| 938 | |a Recorded Books, LLC |b RECE |n rbeEB00724859 | ||
| 938 | |a YBP Library Services |b YANK |n 2362719 | ||
| 994 | |a 92 |b IZTAP | ||