Are you being served? : new tools for measuring service delivery /

This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Amin, Samia, 1980-, Das, Jishnu, Goldstein, Markus P., 1970-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Washington, DC : World Bank, ©2008.
Colección:World Bank e-Library.
Temas:
Medical care > Developing countries > Quality control > Measurement.
Health facilities > Developing countries > Quality control > Measurement.
Educational surveys > Developing countries.
Quality assurance > Developing countries > Measurement.
Statistics > Methodology.
Data Collection
Health Services Research > methods
Quality Assurance, Health Care > economics
Quality Assurance, Health Care > methods
Developing Countries
Statistique > Méthodologie.
HEALTH & FITNESS > Health Care Issues.
MEDICAL > Public Health.
MEDICAL > Health Policy.
HEALTH & FITNESS > Diseases > General.
MEDICAL > Diseases.
MEDICAL > Health Care Delivery.
Educational surveys
Medical care > Quality control > Measurement
Quality assurance > Measurement
Developing countries
Computer network resources.
Acceso en línea:Texto completo
Descripción
Sumario:This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable r.
Descripción Física:1 online resource (xxv, 423 pages) : illustrations
Bibliografía:Includes bibliographical references and index.
ISBN:9780821371855
0821371851

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