Cargando…
Patient Satisfaction Structures, Processes and Outcomes.
The special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encoun...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford :
Emerald Group Pub.,
2008.
|
| Colección: | International Journal of Healthcare Quality Assurance - Volume 21, Edition 1.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Gearing service quality into public and private hospitals in small islands; Measuring the three process segments of a customer's service experience for an out-patient surgery center; Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients; The role of understanding customer expectations in aged care; Patient claims and complaints data for improving patient safety; Evaluating hospital service quality from a physician viewpoint.
- The influence of service quality and patients' emotions on satisfactionThe relative importance of service dimensions in a healthcare setting; News and views; Recent publications.