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Patient Satisfaction Structures, Processes and Outcomes.
The special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encoun...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford :
Emerald Group Pub.,
2008.
|
| Colección: | International Journal of Healthcare Quality Assurance - Volume 21, Edition 1.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Hurst, Keith. | |
| 245 | 1 | 0 | |a Patient Satisfaction Structures, Processes and Outcomes. |
| 260 | |a Bradford : |b Emerald Group Pub., |c 2008. | ||
| 300 | |a 1 online resource (141 pages) | ||
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| 490 | 1 | |a International Journal of Healthcare Quality Assurance - Volume 21, Edition 1 | |
| 505 | 0 | |a Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Gearing service quality into public and private hospitals in small islands; Measuring the three process segments of a customer's service experience for an out-patient surgery center; Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients; The role of understanding customer expectations in aged care; Patient claims and complaints data for improving patient safety; Evaluating hospital service quality from a physician viewpoint. | |
| 505 | 8 | |a The influence of service quality and patients' emotions on satisfactionThe relative importance of service dimensions in a healthcare setting; News and views; Recent publications. | |
| 520 | |a The special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encountered in the literature. In short, the eight articles amount to a themed book containing novel elements on clearly what is an important and enduring quality assurance subject. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Health services administration |z Canada. | |
| 650 | 0 | |a Health services administration. | |
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| 650 | 0 | |a Medical care |z Canada |x Evaluation. | |
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| 650 | 6 | |a Services de santé |x Administration. | |
| 650 | 6 | |a Soins médicaux |x Évaluation. | |
| 650 | 6 | |a Soins médicaux |z Canada |x Évaluation. | |
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| 650 | 7 | |a Medical care |x Evaluation |2 fast | |
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| 700 | 1 | |a Downey-Ennis, Kay. | |
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| 830 | 0 | |a International Journal of Healthcare Quality Assurance - Volume 21, Edition 1. | |
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