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20 Reproducible Assessment Instruments.
Areas covered include: the customer?s first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what th...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amherst :
HRD Press,
1995.
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| Temas: | |
| Acceso en línea: | Texto completo |