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Business Development in Licensed Retailing : a Unit Manager's Guide.
Business Development in Licensed Retailing: a unit manager's guide' details the indispensable skills and techniques needed to manage units within licensed retail organisations in a flexible and entrepreneurial manner. This book: · Forms the basis of a complete course for a unit manager...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Burlington :
Elsevier,
2002.
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| Colección: | Hospitality, Leisure & Tourism S.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Front Cover; Business Development in Licensed Retailing; Copyright Page; Contents; Foreword; Preface; List of figures; List of tables; Chapter 1. What business are you in?; Chapter 2. Looking for more than breath on the mirror in recruitment; Chapter 3. It takes happy workers to make happy customers; Chapter 4. It's people, people, people; Chapter 5. Now you see them, now you don't; Chapter 6. Training improves business performance; Chapter 7. Serve hot food hot, and cold drinks cold, and everybody smiles; Chapter 8. Get it hot to the table on time; Chapter 9. On turning a profit.
- Chapter 10. On turning more profitChapter 11. There's more to it than cutting wages; Chapter 12. Meeting and exceeding customer expectations; Chapter 13. Let's keep in touch; Chapter 14. Improving the chance of reaching your destination; Chapter 15. Seeing the wood for the trees
- case study; Index.