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Organizational Excellence Through Total Quality Management.
About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich expe...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New Delhi :
New Age International Pvt. Ltd., Publishers,
2008.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Foreword; Preface; Contents; Chapter 1. Product Quality and its Control; Chapter 2. Creating Quality by Design; Chapter 3. Quality Control of the Purchased Product; Chapter 4. Quality Control of Manufacturing Processes; Chapter 5. Sales and Product Quality; Chapter 6. Organising Effective Quality Management; Chapter 7. Economics of Quality; Chapter 8. The Human Factor in Quality; Chapter 9. Management of Service Quality; Chapter 10. Concept and Philosophy; Chapter 11. ISO-9000 Standards; Chapter 12. The Customer-Focused Organization; Chapter 13. Leadership and Team Building.
- Chapter 14 Lean Production SystemChapter 15. Total Productive Maintenance (TPM); Chapter 16. Customer Relationship Management (CRM); Chapter 17. Six-Sigma; Chapter 18. Corporate Social Responsibility; Chapter 19. Balance Score Card; Chapter 20. Quality Awards; Chapter 21. Implementation of TQM; Chapter 22. Frequency Distribution; Chapter 23. Normal Distribution; Chapter 24. Theory of Probability; Chapter 25. Control Charts; Chapter 2.