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Assessing Satisfaction in Health and Long Term Care : Practical Approaches to Hearing the Voices of Consumers.
Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches u...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
Springer Pub. Co.,
1999.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn437109633 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr mn|---||||| | ||
| 008 | 090817s1999 nyu o 000 0 eng d | ||
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| 020 | |a 9780826116895 |q (electronic bk.) | ||
| 020 | |a 0826116892 |q (electronic bk.) | ||
| 020 | |a 128180617X | ||
| 020 | |a 9781281806178 | ||
| 029 | 1 | |a DEBBG |b BV044134224 | |
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| 082 | 0 | 4 | |a 362.6 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Applebaum, Robert. | |
| 245 | 1 | 0 | |a Assessing Satisfaction in Health and Long Term Care : |b Practical Approaches to Hearing the Voices of Consumers. |
| 260 | |a New York : |b Springer Pub. Co., |c 1999. | ||
| 300 | |a 1 online resource (153 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle. | |
| 505 | 8 | |a Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W. | |
| 520 | |a Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Patient satisfaction. | |
| 650 | 0 | |a Medical care |x Evaluation. | |
| 650 | 2 | |a Patient Satisfaction | |
| 650 | 2 | |a Medical Audit | |
| 650 | 6 | |a Patients |x Satisfaction. | |
| 650 | 6 | |a Soins médicaux |x Évaluation. | |
| 650 | 7 | |a Medical care |x Evaluation |2 fast | |
| 650 | 7 | |a Patient satisfaction |2 fast | |
| 700 | 1 | |a Straker, Jane. | |
| 700 | 1 | |a Geron, Scott. | |
| 758 | |i has work: |a Assessing satisfaction in health and long term care (Text) |1 https://id.oclc.org/worldcat/entity/E39PCH7w6y3PPhwwmJqtBbhY6C |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 1 | |z 9780826113054 | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=423253 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL423253 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n 180617 | ||
| 994 | |a 92 |b IZTAP | ||