Virtual Reference Training : the Complete Guide to Providing Anytime, Anywhere Answers.
In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.
Clasificación: | Libro Electrónico |
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Formato: | Electrónico eBook |
Idioma: | Inglés |
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Chicago :
ALA Editions,
2004.
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Acceso en línea: | Texto completo |
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