Virtual Reference Training : the Complete Guide to Providing Anytime, Anywhere Answers.

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In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hirko, Buff
Otros Autores: Ross, Mary Bucher
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Editions, 2004.
Temas:
Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies.
Electronic reference services (Libraries) > Study and teaching.
Reference librarians > Training of.
Reference librarians > In-service training.
Bibliothèques > Services de référence électroniques > Étude et enseignement > Washington (État) > Études de cas.
Bibliothèques > Services de référence électroniques > Étude et enseignement.
Bibliothécaires de référence > Formation.
Bibliothécaires de référence > Formation en cours d'emploi.
Reference librarians > Training of
Washington (State)
Case studies
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Contents; Preface; Chapter 1
  • Beyond Shazam!; Chapter 2
  • Introduction; Chapter 3
  • Core Competencies; Chapter 4
  • Learning through Using; Chapter 5
  • Multiple Ways of Learning; Chapter 6
  • Getting Started; Chapter 7
  • Learning Activities; Chapter 8
  • Model Reference; Chapter 9
  • Evaluation, Modification, and Follow-up; Appendix A
  • Assessment Tools; Appendix B
  • Transcripts; Appendix C
  • Virtual Field Trip Reports; Appendix D
  • Secret Patron Scenarios; Appendix E
  • Policies and Procedures; Appendix F
  • Online Meeting Transcript; Appendix G
  • Other Support Materials.
  • Appendix H
  • Anytime, Anywhere Answers Budget, March 2002-June 2003Appendix I
  • Trainer Notes and Tips; Glossary; Bibliography; Index.

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