Virtual Reference Training : the Complete Guide to Providing Anytime, Anywhere Answers.

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In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hirko, Buff
Otros Autores: Ross, Mary Bucher
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Editions, 2004.
Temas:
Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies.
Electronic reference services (Libraries) > Study and teaching.
Reference librarians > Training of.
Reference librarians > In-service training.
Bibliothèques > Services de référence électroniques > Étude et enseignement > Washington (État) > Études de cas.
Bibliothèques > Services de référence électroniques > Étude et enseignement.
Bibliothécaires de référence > Formation.
Bibliothécaires de référence > Formation en cours d'emploi.
Reference librarians > Training of
Washington (State)
Case studies
Acceso en línea:Texto completo

MARC

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245 1 0 |a Virtual Reference Training :  |b the Complete Guide to Providing Anytime, Anywhere Answers. 
260 |a Chicago :  |b ALA Editions,  |c 2004. 
300 |a 1 online resource (168 pages) 
336 |a text  |b txt  |2 rdacontent 
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505 0 |a Contents; Preface; Chapter 1 -- Beyond Shazam!; Chapter 2 -- Introduction; Chapter 3 -- Core Competencies; Chapter 4 -- Learning through Using; Chapter 5 -- Multiple Ways of Learning; Chapter 6 -- Getting Started; Chapter 7 -- Learning Activities; Chapter 8 -- Model Reference; Chapter 9 -- Evaluation, Modification, and Follow-up; Appendix A -- Assessment Tools; Appendix B -- Transcripts; Appendix C -- Virtual Field Trip Reports; Appendix D -- Secret Patron Scenarios; Appendix E -- Policies and Procedures; Appendix F -- Online Meeting Transcript; Appendix G -- Other Support Materials. 
505 8 |a Appendix H -- Anytime, Anywhere Answers Budget, March 2002-June 2003Appendix I -- Trainer Notes and Tips; Glossary; Bibliography; Index. 
520 |a In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service. 
588 0 |a Print version record. 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Electronic reference services (Libraries)  |x Study and teaching  |z Washington (State)  |v Case studies. 
650 0 |a Electronic reference services (Libraries)  |x Study and teaching. 
650 0 |a Reference librarians  |x Training of. 
650 0 |a Reference librarians  |x In-service training. 
650 6 |a Bibliothèques  |x Services de référence électroniques  |x Étude et enseignement  |z Washington (État)  |v Études de cas. 
650 6 |a Bibliothèques  |x Services de référence électroniques  |x Étude et enseignement. 
650 6 |a Bibliothécaires de référence  |x Formation. 
650 6 |a Bibliothécaires de référence  |x Formation en cours d'emploi. 
650 7 |a Reference librarians  |x Training of  |2 fast 
651 7 |a Washington (State)  |2 fast  |1 https://id.oclc.org/worldcat/entity/E39PBJpymmTY6j9pxXGMd79FKd 
655 7 |a Case studies  |2 fast 
700 1 |a Ross, Mary Bucher. 
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776 1 |z 9780838908761 
856 4 0 |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3001640  |z Texto completo 
994 |a 92  |b IZTAP 

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