Virtual Reference Training : the Complete Guide to Providing Anytime, Anywhere Answers.
In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.
Clasificación: | Libro Electrónico |
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Autor principal: | |
Otros Autores: | |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
Chicago :
ALA Editions,
2004.
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Temas: | |
Acceso en línea: | Texto completo |
Sumario: | In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service. |
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Descripción Física: | 1 online resource (168 pages) |
ISBN: | 9780838998670 0838998674 9780838908761 0838908764 |