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The language of outsourced call centers : a corpus-based study of cross-cultural interaction /
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corp...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam ; Philadelphia :
John Benjamins Pub. Co.,
Ã2009.
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| Colección: | Studies in corpus linguistics ;
v. 34. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups. |
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| Descripción Física: | 1 online resource (xxii, 319 pages) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9789027289797 9027289794 |