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What were they thinking? : crisis communication : the good, the bad, and the totally clueless /

Some corporations spend millions of dollars on so-called?crisis communication plans.? Others offer lip service, avoiding the subject like the plague. They simply hope for the best, praying that they never face a crisis. Either way, as Steve Adubato says,?Wishful thinking is no substitute for a strat...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Adubato, Steve
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New Brunswick, N.J. : Rutgers University Press, ©2008.
Temas:
Acceso en línea:Texto completo

MARC

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245 1 0 |a What were they thinking? :  |b crisis communication : the good, the bad, and the totally clueless /  |c Steve Adubato. 
260 |a New Brunswick, N.J. :  |b Rutgers University Press,  |c ©2008. 
300 |a 1 online resource (xii, 248 pages) 
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504 |a Includes bibliographical references (pages 239-248). 
505 0 |a Johnson & Johnson's Tylenol scare : getting it right -- The Exxon Valdez oil tanker spill : the invisible and clueless CEO -- The New York Knicks : know when to fold 'em -- Chaos in a West Virginia coal mine : "They're alive!" -- The church's pedophilia scandal : skeletons in the closet -- Dick Cheney : misfiring under pressure -- The Glen Ridge rape case : "Stand by our boys" -- The death of Pat Tillman : the cover-up is always worse -- Rudy Giuliani : a tale of two leaders -- Christie Whitman and the EPA : coming clean on Ground Zero -- Prudential's terror threat : the "Rock" gets it right -- Virginia Tech : a deadly delay? -- Don Imus : "I can't get anywhere with you people" -- Jon Corzine : getting it right ... and getting it wrong -- Jet Blue Airways : a late-night disaster -- The O'Reilly "factor" : knowing when to shut up -- Taco Bell's E. coli scare : good intentions aren't enough -- The New York Times : covering up for Jayson Blair -- The Duke "rape" case : a rush to injustice -- Alberto Gonzales : paying the price for playing with words -- NFL boss Roger Goodell : scoring big points under pressure -- FEMA fails during Katrina : talk about "clueless." 
588 0 |a Print version record. 
520 |a Some corporations spend millions of dollars on so-called?crisis communication plans.? Others offer lip service, avoiding the subject like the plague. They simply hope for the best, praying that they never face a crisis. Either way, as Steve Adubato says,?Wishful thinking is no substitute for a strategic plan.?. Nationally recognized communication coach and four-time Emmy Award?winning broadcaster Steve Adubato has been teaching, writing, and thinking about communication, leadership, and crisis communication for nearly two decades. In What Were They Thinking? Adubato examines twenty-two contr. 
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650 0 |a Crisis management  |z United States  |v Case studies. 
650 0 |a Public relations  |z United States  |v Case studies. 
650 0 |a Communication. 
650 6 |a Gestion de crise  |z États-Unis  |v Études de cas. 
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650 7 |a Communication  |2 fast 
650 7 |a Crisis management  |2 fast 
650 7 |a Public relations  |2 fast 
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