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|a Adubato, Steve.
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|a What were they thinking? :
|b crisis communication : the good, the bad, and the totally clueless /
|c Steve Adubato.
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|a New Brunswick, N.J. :
|b Rutgers University Press,
|c ©2008.
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|a 1 online resource (xii, 248 pages)
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|a Includes bibliographical references (pages 239-248).
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|a Johnson & Johnson's Tylenol scare : getting it right -- The Exxon Valdez oil tanker spill : the invisible and clueless CEO -- The New York Knicks : know when to fold 'em -- Chaos in a West Virginia coal mine : "They're alive!" -- The church's pedophilia scandal : skeletons in the closet -- Dick Cheney : misfiring under pressure -- The Glen Ridge rape case : "Stand by our boys" -- The death of Pat Tillman : the cover-up is always worse -- Rudy Giuliani : a tale of two leaders -- Christie Whitman and the EPA : coming clean on Ground Zero -- Prudential's terror threat : the "Rock" gets it right -- Virginia Tech : a deadly delay? -- Don Imus : "I can't get anywhere with you people" -- Jon Corzine : getting it right ... and getting it wrong -- Jet Blue Airways : a late-night disaster -- The O'Reilly "factor" : knowing when to shut up -- Taco Bell's E. coli scare : good intentions aren't enough -- The New York Times : covering up for Jayson Blair -- The Duke "rape" case : a rush to injustice -- Alberto Gonzales : paying the price for playing with words -- NFL boss Roger Goodell : scoring big points under pressure -- FEMA fails during Katrina : talk about "clueless."
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|a Some corporations spend millions of dollars on so-called?crisis communication plans.? Others offer lip service, avoiding the subject like the plague. They simply hope for the best, praying that they never face a crisis. Either way, as Steve Adubato says,?Wishful thinking is no substitute for a strategic plan.?. Nationally recognized communication coach and four-time Emmy Award?winning broadcaster Steve Adubato has been teaching, writing, and thinking about communication, leadership, and crisis communication for nearly two decades. In What Were They Thinking? Adubato examines twenty-two contr.
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|a Crisis management
|z United States
|v Case studies.
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|a Public relations
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|a Communication.
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|1 https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq
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|i has work:
|a What were they thinking? (Text)
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|4 https://id.oclc.org/worldcat/ontology/hasWork
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|i Print version:
|a Adubato, Steve.
|t What were they thinking?.
|d New Brunswick, N.J. : Rutgers University Press, ©2008
|z 9780813543611
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|w (DLC) 2007048328
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