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Service Quality.
At present the corporate spotlight is well and truly fixed on social responsibility, transparent accounting and board governance with the emphasis upon fair treatment for shareholders and employees alike. And upon first glance it would appear that the customer has got lost somewhere along the way -...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford :
Emerald Group Publishing,
2003.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | At present the corporate spotlight is well and truly fixed on social responsibility, transparent accounting and board governance with the emphasis upon fair treatment for shareholders and employees alike. And upon first glance it would appear that the customer has got lost somewhere along the way - that service quality is no longer a necessity and excellence a thing of the past. |
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| Descripción Física: | 1 online resource (1 volume) |
| ISBN: | 184663296X 9781846632969 |