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Consumer voice and choice in long-term care /
There is no other book that provides a comprehensive look at the research, practice, and ideological aspects of consumer voice and choice in long term care. Opportunity for consumers to provide input about their services within the traditional system is a defining element of consumer voice. Hearing...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York, N.Y. :
Springer,
©2006.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | There is no other book that provides a comprehensive look at the research, practice, and ideological aspects of consumer voice and choice in long term care. Opportunity for consumers to provide input about their services within the traditional system is a defining element of consumer voice. Hearing from consumers about the quality of, and their satisfaction with, their services has become an essential component of quality management in many sectors of long-term care. Providing service delivery options so that long-term care consumers can truly have choice has required more fundamental changes. |
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| Notas: | Includes some papers presented at a conference organized by the Scripps Gerontology Center. |
| Descripción Física: | 1 online resource (xviii, 270 pages) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9780826100009 0826100007 9780826102102 0826102107 |