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The conflict resolution toolbox : models & maps for analyzing, diagnosing, and resolving conflict /
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Mississauga, Ontario :
J. Wiley & Sons Canada,
©2005.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Title; Copyright; Contents; Foreword; Acknowledgements; Chapter One
- Introduction; Chapter Two
- Overview of the Models; Chapter Three
- The Conflict Story; Chapter Four
- Model #1: The Circle of Conflict; Chapter Five
- Model #2: The Triangle of Satisfaction; Chapter Six
- Model #3: The Boundary Model; Chapter Seven
- Model #4: Interests, Rights, and Power; Chapter Eight
- Model #5: The Dynamics of Trust; Chapter Nine
- Model #6: The Dimensions of Conflict; Chapter Ten
- Model #7: The Social Style Model; Chapter Eleven
- Model #8: Moving Beyond the Conflict; Chapter Twelve
- Conclusion.