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Achieve lasting process improvement : reach Six Sigma goals without the pain /

Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as we...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lientz, Bennet P.
Otros Autores: Rea, Kathryn P.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: San Diego, Calif. : Academic Press, ©2002.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Front Cover; Achieve Lasting Process Improvement; Copyright Page; Contents; Preface; PART I PREPARE FOR PROCESS IMPROVEMENT; CHAPTER 1 Introduction; CHAPTER 2 Understand Your Business; CHAPTER 3 Assess Technology and Industry Factors; PART II DEFINE THE NEW BUSINESS PROCESSES; CHAPTER 4 Select the Right Processes; CHAPTER 5 Examine Your Current Business Processes; CHAPTER 6 Develop a Process Plan; CHAPTER 7 Define Your New Business Processes and Quick Wins; PART III PLAN FOR PROCESS IMPLEMENTATION; CHAPTER 8 Develop Your Improvement Implementation Strategy.