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Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region.
Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer represe...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Washington, D.C. :
World Bank,
©2005.
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| Colección: | World Bank working paper ;
no. 66. World Bank e-Library. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the?ladder of consumer engagement,? from merely providing in. |
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| Descripción Física: | 1 online resource (vii, 51 pages) : illustrations |
| Bibliografía: | Includes bibliographical references (page 51). |
| ISBN: | 9780821363805 0821363808 0821363816 9780821363812 6610239991 9786610239993 1280239999 9781280239991 |