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Is the help helpful? : how to create online help that meets your users' needs /
Is the Help Helpful? presents the full cycle of help content development, regardless of the operating system running the application, the type of help being produced, or the tools used to produce it. In this book, you'll discover the 10 most common complaints that users have with online help, t...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Whitefish Bay, WI :
Hentzenwerke Pub.,
Ã2004.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Weber, Jean Hollis. | |
| 245 | 1 | 0 | |a Is the help helpful? : |b how to create online help that meets your users' needs / |c Jean Hollis Weber. |
| 260 | |a Whitefish Bay, WI : |b Hentzenwerke Pub., |c Ã2004. | ||
| 300 | |a 1 online resource (xxiv, 224 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 500 | |a Includes index. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a Is the Help Helpful? presents the full cycle of help content development, regardless of the operating system running the application, the type of help being produced, or the tools used to produce it. In this book, you'll discover the 10 most common complaints that users have with online help, the causes of the underlying problems, and ways to avoid those problems, the 11 steps in the ideal help development process, their benefits, and the problems that arise when a step is left out, techniques for planning, writing, editing, reviewing, and testing online help and sample plans and specifications for your help project. Other books teach how to use a particular online help authoring tool, but they don't teach how to plan, write, edit, and test the help system being developed. Is the Help Helpful? supplements tool-specific instructions by presenting the basics of help content development, regardless of the operating system running the application, the type of help being produced, or the tools used to produce it. It is intended for technical writing students, project managers, writers, editors, and others involved in the production of online help. | ||
| 505 | 0 | |a Our Contract with You, the Reader -- List of Chapters -- Table of Contents -- Dedication -- Acknowledgments -- About the Authors -- How to Download the Files -- Introduction -- Chapter 1: Planning an Online Help Project -- Why plan an online help project? -- What process is used in an ideal help project? -- Step 1. Analyze the audience, plan the project, and write the plan -- Benefits of this step -- Problems if this step is not done -- Step 2. Develop high-level specifications -- Benefits of this step -- Problems if this step is not done -- Step 3. Develop detailed specifications. | |
| 505 | 8 | |a Benefits of this step -- Problems if this step is not done -- Step 4. Perform a detailed task analysis -- Benefits of this step -- Problems if this step is not done -- Step 5. Build and evaluate a prototype help system -- Benefits of this step -- Problems if this step is not done -- Step 6. Develop an outline and map of the help project -- Benefits of this step -- Problems if this step is not done -- Step 7. Write, index, and edit the help topics -- Benefits of this step -- Problems if this step is not done -- Step 8. Review the help topics -- Benefits of this step. | |
| 505 | 8 | |a Problems if this step is not done -- Step 9. Test the help -- Benefits of this step -- Problems if this step is not done -- Step 10. Release the help with the product -- Benefits of this step -- Problems if this step is not done -- Step 11. Evaluate the help and plan for improvements -- Benefits of this step -- Problems if this step is not done -- What are the roles in an online help project? -- Project manager/planner/producer's role -- Writer's role -- Editor's role -- Graphic artist's or illustrator's role -- Instructional designer's role -- Programmer's role -- Multimedia producer's role. | |
| 505 | 8 | |a Indexer's role -- Localization and translation coordinator's role -- Usability tester's role -- Quality assurance (QA) person's role -- How much time is required for producing online help? -- Overall time required -- Time required for different activities -- Number of help topics required -- Who does what, when? -- Organizing the flow of writing, editing, reviewing, and testing -- Stages of help and software development -- How many reviews are needed, and when? -- What types of testing are required? -- Test of internal links, also called reliability testing -- Test of external links. | |
| 505 | 8 | |a Is the help helpful? -- Methods for editing and reviewing -- Compiled help with annotations -- Compiled help with separate comments file -- Compiled help printed and annotated by hand -- RTF, Microsoft Word, or other editable files -- PDF files -- Changes typed directly into help source file -- Choosing help-development tools -- Conclusion -- Chapter 2: Analyzing Audiences and Tasks -- Who are the audiences? -- Example 1. Audience analysis for TreeLine -- Example 2. Audience analysis for a multi-user database program -- Working with user profiles and personas -- Example 3. Personas for TreeLine. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Online information services. | |
| 650 | 0 | |a Information services. | |
| 650 | 6 | |a Serveurs (Informatique) | |
| 650 | 6 | |a Services d'information. | |
| 650 | 7 | |a documentation centers. |2 aat | |
| 650 | 7 | |a information services. |2 aat | |
| 650 | 7 | |a Information services |2 fast | |
| 650 | 7 | |a Online information services |2 fast | |
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