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Customer service training 101 : quick and easy techniques that get great results /
A practical, hands-on guide for training customer service employees.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
©2005.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 049 | |a UAMI | ||
| 100 | 1 | |a Evenson, Renee, |d 1951- |1 https://id.oclc.org/worldcat/entity/E39PCjyyxbffxqT9FbqPJVy7jK | |
| 245 | 1 | 0 | |a Customer service training 101 : |b quick and easy techniques that get great results / |c Renee Evenson. |
| 260 | |a New York : |b AMACOM, |c ©2005. | ||
| 300 | |a 1 online resource (ix, 207 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a Preliminaries; Contents; Acknowledgments; Introduction; Tips for the Trainer; Tips for the Student; CHAPTER 1 Taking Baby Steps The Basics; CHAPTER 2 Tossing the Ball Back and Forth Effective Communication; CHAPTER 3 Jumping in with Both Feet Relationship Building; CHAPTER 4 Seeing Eye to Eye; CHAPTER 5 Saying It with a Smile Telephone Contacts; CHAPTER 6 Looking Before You Leap E commerce Contacts; CHAPTER 7 Calming the Storm Difficult Customer Contacts; CHAPTER 8 Hitting the Ground Running; CHAPTER 9 Being the Best You Can Be The Total Package; Index. | |
| 520 | |a A practical, hands-on guide for training customer service employees. | ||
| 546 | |a English. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Employees |x Training of. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Personnel |x Formation. | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Employees |x Training of |2 fast | |
| 758 | |i has work: |a Customer service training 101 (Text) |1 https://id.oclc.org/worldcat/entity/E39PCYKQCXfJMjMbHp9XJTqgBq |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Evenson, Renee, 1951- |t Customer service training 101. |d New York : AMACOM, ©2005 |w (DLC) 2005010446 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=243010 |z Texto completo |
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| 938 | |a Internet Archive |b INAR |n customerservicet00rene | ||
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