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Benchmarking in total quality management /
A world that is changing faster and faster forces companies to reinvent themselves and their capabilities. In this competitive environment Total Quality Management (TQM) tools support organizations in managing strategic quality and decision processes. This e-book investigates how benchmarking can pr...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
©2006.
|
| Colección: | Benchmarking ;
vol. 13, no. 4. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; A benchmarking implementation framework for automotive manufacturing SMEs; The use of multi-attribute utility theory to determine the overall best-in-class performer in a benchmarking study; Role of human factors in TQM: a graph theoretic approach; Tourism services quality (TourServQual) in Egypt; An empirically validated quality management measurement instrument; A worldwide analysis of ISO 9000 standard diffusion; Book review.