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Global trends and challenges in services /
The objective of this e-book is to identify the emerging trends and challenges that face businesses within the service sector, as well as examine and discuss ways by which service firms try to address the former. Overall, three papers are focusing on the important issue of service quality and its di...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
©2006.
|
| Colección: | Managing service quality ;
v. 16, no. 4. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Global trends and challenges in services
- Student satisfaction and quality of service in Italian universities
- The importance of service quality in bank selection for mortgage loans
- Bank service quality: evidence from five Balkan countries
- Mass customisation implementation models and customer value in mobile phones services
- Investigating the impact of business-process-competent information systems (ISs) on business performance.