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Special issue from the 4th SIG services research conference : services research - a truly global discipline /
The 2005 ServSIG Conference reflected the diverse and global nature of service research, with 150 participants coming from 22 countries on five continents. In total, 110 papers were accepted and presented at this conference. This e-book highlights that diversity, featuring five stimulating papers se...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
Ã2006.
|
| Colección: | International Journal of Service Industry Management ;
v. 17, no. 2. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 0 | 0 | |a Special issue from the 4th SIG services research conference : |b services research - a truly global discipline / |c guest editors Jochen Wirtz and Shaukat Brah. |
| 260 | |a Bradford, England : |b Emerald Group Pub., |c Ã2006. | ||
| 300 | |a 1 online resource (105 pages) | ||
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| 490 | 1 | |a International Journal of Service Industry Management ; |v v. 17, no. 2 | |
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Cover; CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Guest editorial; Beyond technology acceptance: understanding consumer practice; Improving call centre agent performance; Switching barriers in business-to-business services: a qualitative study; E-customers' third party complaining and complimenting behavior; Defining relationship quality for customer-driven business development | |
| 520 | |a The 2005 ServSIG Conference reflected the diverse and global nature of service research, with 150 participants coming from 22 countries on five continents. In total, 110 papers were accepted and presented at this conference. This e-book highlights that diversity, featuring five stimulating papers selected through a double-blind reviewing process from among the 31 submissions received for this issue. | ||
| 546 | |a English. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Industrial management. | |
| 650 | 6 | |a Services (Industrie) |x Gestion. | |
| 650 | 6 | |a Gestion d'entreprise. | |
| 650 | 7 | |a Industrial management |2 fast | |
| 650 | 7 | |a Service industries |x Management |2 fast | |
| 700 | 1 | |a Wirtz, Jochen. | |
| 700 | 1 | |a Brah, Shaukat. | |
| 758 | |i has work: |a Special issue from the 4th SIG services research conference (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXrQHwfTRMrYG89BCPXtVd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | |z 1-84544-966-5 | |
| 830 | 0 | |a International Journal of Service Industry Management ; |v v. 17, no. 2. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=267430 |z Texto completo |
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