Cargando…
The impact of technology on services /
As we enter the twenty-first century, we can see significant changes occurringin the various ways services are being designed and delivered - and theunderlying cause of these dramatic changes is technology. Self-service gasstations and check-out counters in supermarkets, on-line financial transactio...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
Ã2002.
|
| Colección: | International journal of service industry management ;
v. 13, no. 1. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Leveraging the potential of process technology through workflow scheduling
- The impact of information technology on customer and supplier relationships in the financial services
- Leveraging technology to improve field service
- IT-based services and service quality in consumer banking
- Technology-enabled service delivery: an investigation of reasons affecting customer adoption and rejection.