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The impact of technology on services /
As we enter the twenty-first century, we can see significant changes occurringin the various ways services are being designed and delivered - and theunderlying cause of these dramatic changes is technology. Self-service gasstations and check-out counters in supermarkets, on-line financial transactio...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
Ã2002.
|
| Colección: | International journal of service industry management ;
v. 13, no. 1. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 0 | 4 | |a The impact of technology on services / |c guest editor, Mark Davis. |
| 260 | |a Bradford, England : |b Emerald Group Pub., |c Ã2002. | ||
| 300 | |a 1 online resource (111 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 490 | 1 | |a International journal of service industry management, |x 0956-4233 ; |v v. 13, no. 1 | |
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Leveraging the potential of process technology through workflow scheduling -- The impact of information technology on customer and supplier relationships in the financial services -- Leveraging technology to improve field service -- IT-based services and service quality in consumer banking -- Technology-enabled service delivery: an investigation of reasons affecting customer adoption and rejection. | |
| 520 | |a As we enter the twenty-first century, we can see significant changes occurringin the various ways services are being designed and delivered - and theunderlying cause of these dramatic changes is technology. Self-service gasstations and check-out counters in supermarkets, on-line financial transactionsincluding banking and stock trading, on-line purchases of goods formerlybought in traditional brick and mortar retail operation, e-tickets for air travel, and speed pass lanes on toll roads and turnpikes, are just a few of the manyexamples of how technology has changed both the way in which service. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Service industries |x Technology. | |
| 650 | 6 | |a Services (Industrie) |x Gestion. | |
| 650 | 6 | |a Services (Industrie) |x Technologie. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a Service industries |x Management |2 fast | |
| 700 | 1 | |a Davis, Mark. | |
| 758 | |i has work: |a Impact of Technology on Services (Online) (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXKk8xtY3gvJfrqcycRTd3 |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 830 | 0 | |a International journal of service industry management ; |v v. 13, no. 1. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=232175 |z Texto completo |
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