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The impact of technology on services /
As we enter the twenty-first century, we can see significant changes occurringin the various ways services are being designed and delivered - and theunderlying cause of these dramatic changes is technology. Self-service gasstations and check-out counters in supermarkets, on-line financial transactio...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
Ã2002.
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| Colección: | International journal of service industry management ;
v. 13, no. 1. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | As we enter the twenty-first century, we can see significant changes occurringin the various ways services are being designed and delivered - and theunderlying cause of these dramatic changes is technology. Self-service gasstations and check-out counters in supermarkets, on-line financial transactionsincluding banking and stock trading, on-line purchases of goods formerlybought in traditional brick and mortar retail operation, e-tickets for air travel, and speed pass lanes on toll roads and turnpikes, are just a few of the manyexamples of how technology has changed both the way in which service. |
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| Descripción Física: | 1 online resource (111 pages) |
| Bibliografía: | Includes bibliographical references. |
| ISBN: | 1845446585 9781845446581 |
| ISSN: | 0956-4233 ; |