Managing quality in e-operations /

This collection of papers discusses quality ofoperations management in dot.combusinesses as a contributing factor to theirlong-term sustainability. The premiseconsidered is that the recent spate of dot.comfailures is due not to a lack of informationtechnologies (IT) competencies, or marketingflair,...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Seow, Christopher
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bradford, England : Emerald Group Pub., ©2003.
Colección:TQM magazine ; v. 15, no. 3.
Temas:
Electronic commerce.
Quality control.
Commerce électronique.
Qualité > Contrôle.
quality control.
BUSINESS & ECONOMICS > International > Marketing.
BUSINESS & ECONOMICS > Marketing > Multilevel.
BUSINESS & ECONOMICS > Exports & Imports.
Electronic commerce
Quality control
Andre fag (naturvidenskab og teknik) > Andre fag.
Acceso en línea:Texto completo
Descripción
Sumario:This collection of papers discusses quality ofoperations management in dot.combusinesses as a contributing factor to theirlong-term sustainability. The premiseconsidered is that the recent spate of dot.comfailures is due not to a lack of informationtechnologies (IT) competencies, or marketingflair, but to a lack of quality management -and the management of quality - in thesebusinesses. Indeed, the essence encapsulatedin these papers is that there has been amarginalisation of quality in the managementof key business processes. As is the case in the ''old economy'' of''bricks and mortar'' busine.
Descripción Física:1 online resource (91 pages)
Bibliografía:Includes bibliographical references.
ISBN:0861768078
9780861768073
1845445775
9781845445775
ISSN:0954-478X ;

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