QUIS 9 /

This issue of International Journal of Service Industry Management is dedicated toinclude selected best papers presented at QUIS 9 (Quality in Services) held at Karlstaduniversity, Sweden in 15-18 June 2004. The symposium was co-hosted by the Center forService Leadership at Arizona State University,...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Gustafsson, Anders, 1964-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bradford, England : Emerald Group Pub., ©2005.
Colección:International journal of service industry management ; v. 16, no. 2.
Temas:
Customer services > Management.
Service industries.
Service à la clientèle > Gestion.
Services (Industrie)
Customer services > Management
Service industries
Acceso en línea:Texto completo

MARC

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520 |a This issue of International Journal of Service Industry Management is dedicated toinclude selected best papers presented at QUIS 9 (Quality in Services) held at Karlstaduniversity, Sweden in 15-18 June 2004. The symposium was co-hosted by the Center forService Leadership at Arizona State University, USA. 
505 0 |a INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Managing overall service quality in customer care centers; Dynamics of service attributes: a test of Kano's theory of attractive quality; Assessing behavior before it becomes behavior; Communication as an element of service value; Video-based methodology: capturing real-time perceptions of customer processes; Book review 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Customer services  |x Management. 
650 0 |a Service industries. 
650 6 |a Service à la clientèle  |x Gestion. 
650 6 |a Services (Industrie) 
650 7 |a Customer services  |x Management  |2 fast 
650 7 |a Service industries  |2 fast 
700 1 |a Gustafsson, Anders,  |d 1964- 
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