|
|
|
|
| LEADER |
00000cam a2200000Ma 4500 |
| 001 |
EBOOKCENTRAL_ocn133160531 |
| 003 |
OCoLC |
| 005 |
20240329122006.0 |
| 006 |
m o d |
| 007 |
cr cn||||||||| |
| 008 |
000815s2003 enk o 000 0 eng d |
| 040 |
|
|
|a COCUF
|b eng
|e pn
|c COCUF
|d OCLCQ
|d N$T
|d YDXCP
|d OCLCQ
|d IDEBK
|d E7B
|d OCLCQ
|d MERUC
|d OCLCQ
|d ZAD
|d OCLCF
|d OCLCQ
|d EBLCP
|d OCLCQ
|d AZK
|d CNNOR
|d CCO
|d MOR
|d PIFBR
|d ZCU
|d OCLCQ
|d U3W
|d STF
|d BRL
|d WRM
|d NRAMU
|d ICG
|d MOQ
|d VT2
|d OCLCQ
|d AU@
|d WYU
|d G3B
|d TKN
|d DKC
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCO
|
| 019 |
|
|
|a 61723958
|a 647318475
|a 888488511
|a 961651411
|a 962562663
|a 1037530834
|a 1058163106
|
| 020 |
|
|
|a 1845445007
|q (electronic bk.)
|
| 020 |
|
|
|a 9781845445003
|q (electronic bk.)
|
| 020 |
|
|
|z 0861768167
|
| 020 |
|
|
|z 9780861768165
|
| 029 |
1 |
|
|a AU@
|b 000050982341
|
| 029 |
1 |
|
|a AU@
|b 000053027559
|
| 029 |
1 |
|
|a AU@
|b 000053228687
|
| 029 |
1 |
|
|a DEBBG
|b BV044080725
|
| 029 |
1 |
|
|a AU@
|b 000069010252
|
| 035 |
|
|
|a (OCoLC)133160531
|z (OCoLC)61723958
|z (OCoLC)647318475
|z (OCoLC)888488511
|z (OCoLC)961651411
|z (OCoLC)962562663
|z (OCoLC)1037530834
|z (OCoLC)1058163106
|
| 050 |
|
4 |
|a HD9980.5
|b .S47 2003eb
|
| 072 |
|
7 |
|a BUS
|x 043000
|2 bisacsh
|
| 072 |
|
7 |
|a BUS
|x 078000
|2 bisacsh
|
| 082 |
0 |
4 |
|a 658.8
|2 22
|
| 049 |
|
|
|a UAMI
|
| 245 |
0 |
0 |
|a Service quality :
|b a global perspective /
|c guest editor, Steve Tax.
|
| 260 |
|
|
|a Bradford, England :
|b Emerald Group Pub.,
|c Ã2003.
|
| 300 |
|
|
|a 1 online resource (95 pages)
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 347 |
|
|
|a data file
|
| 490 |
1 |
|
|a International journal of service industry management,
|x 0956-4233 ;
|v v. 14, no. 2
|
| 588 |
0 |
|
|a Print version record.
|
| 505 |
0 |
|
|a Managing the transition from products to services -- Linking service to profit: the business case for service excellence -- Theatrical service experiences: dramtic script development with employees -- Hierarchical representation of satisfactory consumer service experience -- Customer complaining behaviour in technology-based service encounters -- The role of quality practices in service organizations.
|
| 590 |
|
|
|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
| 650 |
|
0 |
|a Industrial management.
|
| 650 |
|
0 |
|a Service industries
|x Management.
|
| 650 |
|
6 |
|a Gestion d'entreprise.
|
| 650 |
|
6 |
|a Services (Industrie)
|x Gestion.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Marketing
|x General.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Distribution.
|2 bisacsh
|
| 650 |
|
7 |
|a Industrial management
|2 fast
|
| 650 |
|
7 |
|a Service industries
|x Management
|2 fast
|
| 700 |
1 |
|
|a Tax, Steve.
|
| 830 |
|
0 |
|a International journal of service industry management ;
|v v. 14, no. 2.
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=232171
|z Texto completo
|
| 938 |
|
|
|a EBL - Ebook Library
|b EBLB
|n EBL232171
|
| 938 |
|
|
|a ebrary
|b EBRY
|n ebr10052759
|
| 938 |
|
|
|a EBSCOhost
|b EBSC
|n 139982
|
| 938 |
|
|
|a YBP Library Services
|b YANK
|n 2909471
|
| 938 |
|
|
|a YBP Library Services
|b YANK
|n 2364910
|
| 994 |
|
|
|a 92
|b IZTAP
|
