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Innovation and quality improvement in service organizations /
This special issue of MSQ presents eightpapers developed from selected high quality presentations made at the Sixth International Research Conference on Quality, Innovation and Knowledge. The Conference was presented by a consortium of Australian and Malaysian universities and held in Kuala Lumpur,...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
©2002.
|
| Colección: | Managing service quality ;
v. 12, no. 6. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 0 | 0 | |a Innovation and quality improvement in service organizations / |c guest editors, Alison M. Dean and Ross L. Chapman. |
| 260 | |a Bradford, England : |b Emerald Group Pub., |c ©2002. | ||
| 300 | |a 1 online resource (103 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
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| 490 | 1 | |a Managing service quality, |x 0960-4529 ; |v v. 12, no. 6 | |
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a This special issue of MSQ presents eightpapers developed from selected high quality presentations made at the Sixth International Research Conference on Quality, Innovation and Knowledge. The Conference was presented by a consortium of Australian and Malaysian universities and held in Kuala Lumpur, Malaysia from 17-20 February 2002. | ||
| 505 | 0 | |a Abstracts & keywords; Editorial; Beyond customer loyalty; Innovation in logistic services and the new business model; Exploring the development of quality in higher education; E-government; An inter-industry comparison of quality management practices and performance; Attitudes of middle managers to quality-based organisational change; Service quality in call centres; Customers' perspectives on service quality and relationship quality in retail encounters; E-services and their role in B2C e-commerce; Note from the publisher; Author and title index | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Customer services |x Quality control. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 6 | |a Service à la clientèle |x Qualité |x Contrôle. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x General. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Distribution. |2 bisacsh | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Customer services |x Quality control |2 fast | |
| 700 | 1 | |a Chapman, R. L. |q (Ross L.) |1 https://id.oclc.org/worldcat/entity/E39PCjK3DWRBTXj3rFjTYJHR83 | |
| 700 | 1 | |a Dean, Alison M. | |
| 830 | 0 | |a Managing service quality ; |v v. 12, no. 6. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=232304 |z Texto completo |
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