Innovation and quality improvement in service organizations /

This special issue of MSQ presents eightpapers developed from selected high quality presentations made at the Sixth International Research Conference on Quality, Innovation and Knowledge. The Conference was presented by a consortium of Australian and Malaysian universities and held in Kuala Lumpur,...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Chapman, R. L. (Ross L.), Dean, Alison M.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bradford, England : Emerald Group Pub., ©2002.
Colección:Managing service quality ; v. 12, no. 6.
Temas:
Customer services > Management.
Customer services > Quality control.
Service à la clientèle > Gestion.
Service à la clientèle > Qualité > Contrôle.
BUSINESS & ECONOMICS > Marketing > General.
BUSINESS & ECONOMICS > Distribution.
Customer services > Management
Customer services > Quality control
Acceso en línea:Texto completo
Descripción
Sumario:This special issue of MSQ presents eightpapers developed from selected high quality presentations made at the Sixth International Research Conference on Quality, Innovation and Knowledge. The Conference was presented by a consortium of Australian and Malaysian universities and held in Kuala Lumpur, Malaysia from 17-20 February 2002.
Descripción Física:1 online resource (103 pages)
Bibliografía:Includes bibliographical references.
ISBN:1845447123
9781845447120
ISSN:0960-4529 ;

Ejemplares similares