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Business service management best practices /
This IBM Redbooks publication discusses Business Service Management best practices. Business Service Management is a key component of IBM's on demand Automation Blueprint. It is the top layer of the system management discipline which enables IT management to be related to the business. The ulti...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Autor Corporativo: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Austin, TX :
IBM, International Technical Support Organization,
©2004.
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| Edición: | 1st ed. |
| Colección: | IBM redbooks.
|
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
MARC
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| 100 | 1 | |a Darmawan, Budi. | |
| 245 | 1 | 0 | |a Business service management best practices / |c [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]. |
| 250 | |a 1st ed. | ||
| 260 | |a Austin, TX : |b IBM, International Technical Support Organization, |c ©2004. | ||
| 300 | |a 1 online resource (xii, 170 pages) : |b illustrations | ||
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| 504 | |a Includes bibliographical references (pages 165-166) and index. | ||
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| 520 | |a This IBM Redbooks publication discusses Business Service Management best practices. Business Service Management is a key component of IBM's on demand Automation Blueprint. It is the top layer of the system management discipline which enables IT management to be related to the business. The ultimate goal of the IT infrastructure is to leverage its value to support the business. The IT infrastructure management should then be aimed at minimizing disruption to business processes and functions. This goal is realized with the Business Service Management (formerly also called Business Impact Management). Using Business Service Management, IT resources management is aligned with the business processes and functions: - Establishing a Service Level Agreement with IT users - Understanding how IT resources impact business processes - Ensuring IT resources fulfill the Service Level Agreement and minimizing disruption to business functions This book describes the relevant concepts, as well as planning for and implementing Business Service Management. The implementation is described using a sample business function of an e-business solution. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 630 | 0 | 0 | |a Tivoli Business Systems Manager. |
| 630 | 0 | 0 | |a IBM Tivoli service level advisor. |
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| 630 | 0 | 7 | |a IBM Tivoli service level advisor. |2 blmlsh |
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| 630 | 0 | 7 | |a Tivoli Business Systems Manager |2 fast |
| 650 | 0 | |a Business |x Data processing |x Management. | |
| 650 | 0 | |a Electronic commerce |x Management. | |
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Service-level agreements. | |
| 650 | 6 | |a Gestion |x Informatique |x Gestion. | |
| 650 | 6 | |a Commerce électronique |x Gestion. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Qualité de service. | |
| 650 | 7 | |a Business |x Data processing |x Management |2 fast | |
| 650 | 7 | |a Electronic commerce |x Management |2 fast | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 650 | 7 | |a Service-level agreements |2 fast | |
| 700 | 1 | |a Cox, Kimberly. | |
| 700 | 1 | |a Ragab, Bahaeldin. | |
| 710 | 2 | |a International Business Machines Corporation. |b International Technical Support Organization. | |
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| 776 | 0 | 8 | |i Print version: |a Darmawan, Budi. |t Business service management best practices. |b 1st ed. |d Austin, TX : IBM, International Technical Support Organization, ©2004 |w (DLC) 2005273558 |
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