Tabla de Contenidos:
  • Introduction
  • Integrating the art and science of care into the everyday delivery of health services : challenges for research and practice / Laurette Dubé, Guylaine Ferland, and D.S. Moskowitz
  • Part One. The Art of Care, Organizational Constraints, and Patient and Provider Outcomes
  • Measuring the quality of the primary care relationship / Dana Gelb Safran
  • The emotional and interpersonal dimensions of health care and their impact on organizational and clinical outcomes : building an integrative, action-oriented research agenda / Carole A. Estabrooks
  • Measuring and monitoring patient outcomes / Diane M. Irvine Doran
  • Part Two. The Science of Care : Focus on Emotional Processes
  • Behind every great caregiver : the emotional labour in health care / Arlie Russell Hochschild
  • Patient emotions in a clinical context : coping with anxiety and depression and other negative emotions / Gilbert Pinard
  • Patient emotions and the "engineering" of provider responses for more effective care / Laurette Dubé
  • Part Three. The Science of Care : Focus on Interpersonal Processes
  • Interpersonal process in the patient-physician relationship / Debra L. Roter
  • Patient-practitioner communication in conventional and complementary medicine contexts / Heather Boon
  • An interpersonal social support approach to understanding the patient-practitioner relationship / Krista K. Trobst
  • Part Four. Challenges in Integrating the Art and Science of Care into Health Research and Practice
  • Dynamic conceptions of dimensions in the interpersonal domain / D.S. Moskowitz
  • Methodological challenges to capturing dynamical aspects of health care acquisition / Lawrence R. Levy, Richard W.J. Neufeld, and Weiguang Yao
  • Outcomes in health care : motivation, measures, and drivers at the population level / Terrence Montague.