Delivering knock your socks off service /
Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush.
Clasificación: | Libro Electrónico |
---|---|
Autor Corporativo: | Performance Associates, Inc |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
New York :
AMACOM,
©2007.
|
Edición: | 4th ed. |
Temas: | |
Acceso en línea: | Texto completo |
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