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Managing quality customer service : a practical guide for establishing a service operation /
Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Los Altos, Calif. :
Crisp,
©1989.
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| Colección: | Fifty-Minute series.
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| Temas: | |
| Acceso en línea: | Texto completo |