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EBOOKCENTRAL_ocm70772802 |
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OCoLC |
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20240329122006.0 |
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m o d |
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cr cn||||||||| |
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| 050 |
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4 |
|a HD58.9
|b .F59 1995eb
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| 072 |
|
7 |
|a BUS
|x 047000
|2 bisacsh
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| 082 |
0 |
4 |
|a 302.35
|2 22
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Flanigan, Eileen.
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| 245 |
1 |
0 |
|a Process improvement :
|b enhancing your organization's effectiveness /
|c Eileen Flanigan, Jon Scott.
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| 260 |
|
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|a Menlo Park, Calif. :
|b Crisp,
|c ©1995.
|
| 300 |
|
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|a 1 online resource (viii, 106 pages) :
|b illustrations
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
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| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
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| 340 |
|
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|g polychrome.
|2 rdacc
|0 http://rdaregistry.info/termList/RDAColourContent/1003
|
| 347 |
|
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|a data file
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| 490 |
1 |
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|a A fifty-minute series book
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| 588 |
0 |
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|a Print version record.
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0 |
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|a TITLE -- COPYRIGHT -- ABOUT THE AUTHORS -- CONTENTS -- INTRODUCTION -- PART I What Is Process Improvement? -- THE CONCEPT IS SIMPLE! -- Why Not Always Use Process Reengineering if the Payoff Is Higher? -- Process versus Task -- HOW PROCESS IMPROVEMENT FITS IN WITH OTHER WAYS TO IMPROVE -- What Value Does Process Improvement Offer? -- Ensuring Successful Process Improvement -- YOUR CHALLENGE IS CLEAR! -- Overcome the Doom Predictors! -- Work Your Problem! -- PART II Identifying the Players -- THE CUSTOMER IS #1 -- Working with External Customers
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| 505 |
8 |
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|a GETTING CUSTOMER FEEDBACKSample Questions: -- Expanding the Role of the Internal Customer -- THE NEXT MOST IMPORTANT PERSON -- Work Your Problem! -- PART III Ensuring Success -- FIND PROCESSES THAT NEED IMPROVEMENT -- Measurements and Benchmarking -- Measurements at Work and Play -- REASON #1: Employees fear and mistrust measurements. -- REASON #2: There is a general lack of understanding of what or how to measure. -- REASON #3: The results of measurements are typically not shared in an open manner.
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| 505 |
8 |
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|a ""REASON #4: Most people make the process of measuring harder than it needs to be.""""Measure the Pulse Points""; ""HOW GOOD IS GOOD?""; ""Don�t Forget Benchmarking""; ""Knowing What to Expect Really Helps!""; ""PLAN FOR YOUR SUCCESS""; ""Pick the Right Process""; ""Criteria for Picking the Right Process""; ""Common Mistakes in Process Selection""; ""PROJECT PLANNING""; ""Identifying Participants""; ""Setting Specific and Measurable Goals""; ""Creating Task Listing and Scheduling""; ""Getting Project Approval""; ""Work Your Problem!""; ""PART IV Understanding What Needs Changing""
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| 505 |
8 |
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|a ""WHERE TO BEGIN?""""Begin with Your “As-Is� Process""; ""Inputs to Your Process""; ""Tasks Within Your Process""; ""Work Flow Between Tasks Within Your Process""; ""Value Created Within your Process""; ""Outputs of Your Process""; ""CREATE YOUR OWN PROCESS MAP""; ""A Process List Example for “Decks �R Us�:""; ""PROCESS MAP AND PROCESS LIST GUIDELINES""; ""Determine if Each Step Adds Value""; ""Congratulations!""; ""Take Advantage of Work Already Done!""; ""What to Expect at This Phase""; ""BEWARE OF BECOMING STUCK IN THE “AS-IS�""; ""Work Your Problem!""
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| 505 |
8 |
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|a PART V Getting Where You Want to BeIDENTIFY THOSE PESKY PROBLEM AREAS -- Eliminate Non-Value Added Steps -- Backlogs of Work -- Errors and Quality Issues -- Hand-offs Between People or Organizations -- Physical Movement of People or Work -- Changeover Times of Equipment or People -- Dealing with the Unpredictable -- So Many Issues and So Little Time -- COME UP WITH EFFECTIVE OPTIONS -- SELECT THE RIGHT SOLUTION -- PLAN YOUR IMPLEMENTATION -- Follow Through after Implementation -- Begin Again -- What to Expect at this Phase -- Work Your Problem!
|
| 590 |
|
|
|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
| 650 |
|
0 |
|a Organizational effectiveness.
|
| 650 |
|
0 |
|a Management.
|
| 650 |
|
6 |
|a Efficacité organisationnelle.
|
| 650 |
|
6 |
|a Gestion.
|
| 650 |
|
7 |
|a management.
|2 aat
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| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Negotiating.
|2 bisacsh
|
| 650 |
|
7 |
|a Management
|2 fast
|
| 650 |
|
7 |
|a Organizational effectiveness
|2 fast
|
| 758 |
|
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|i has work:
|a Process improvement (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFMdgWXHJ8M8gWHHTtrm8d
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Flanigan, Eileen.
|t Process improvement.
|d Menlo Park, Calif. : Crisp Publications, ©1995
|z 1560523220
|w (DLC) 95067042
|w (OCoLC)32890573
|
| 830 |
|
0 |
|a Fifty-Minute series.
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3116943
|z Texto completo
|
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