Cargando…

Beyond customer service, revised /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Gerson, Richard F.
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Menlo Park, Calif. : Crisp Publications, ©1998.
Edición:	Rev. ed.
Colección:	Fifty-Minute series.
Temas:	Customer relations. Customer services. Service à la clientèle. Customer relations Customer services
Acceso en línea:	Texto completo

Ejemplares similares

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
por: Bacal, Robert
Publicado: (2011)

10 steps to successful customer service /
por: Kamin, Maxine
Publicado: (2010)

Customer service video series : how to attract, retain, and interact with high-quality customers : participant workbook /
por: Havens, Jeff
Publicado: (2014)

Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more /
por: Conlow, Rick, et al.
Publicado: (2014)

Customer service operations : the complete guide /
por: Blanding, Warren
Publicado: (1991)

Measuring Customer Service Effectiveness.
por: Cook, Sarah
Publicado: (2004)

The hidden power of your customers : four keys to growing your business through existing customers /
por: Carroll, Becky, 1966-
Publicado: (2011)

Customer CEO : how to profit from the power of your customers /
por: Wall, Chuck
Publicado: (2013)

The customer service intervention : bottom-line tactics for front-line managers /
por: Martin, Carolyn A., Ph. D.
Publicado: (2003)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
por: Goodman, John A.
Publicado: (2009)

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results /
por: Evenson, Renee, 1951-
Publicado: (2012)

The customer service survival kit : what to say to defuse even the worst customer situations /
por: Gallagher, Richard S.
Publicado: (2013)

The customer-base audit : the first step on the journey to customer centricity /
por: Fader, Peter, et al.
Publicado: (2022)

Legendary service : the key is to care /
por: Blanchard, Kenneth H., et al.
Publicado: (2014)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused /
por: Aun, Michael
Publicado: (2011)

Brilliant customer service /
por: Stevens, Debra
Publicado: (2010)

How to deal with difficult customers /
Publicado: (2023)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
por: Lowenstein, Michael W., 1942-
Publicado: (2011)

Digital customer service : transforming customer experience for an on-screen world /
por: DeLisi, Rick, et al.
Publicado: (2021)

Customer service training 101 : quick and easy techniques that get great results /
por: Evenson, Renee, 1951-
Publicado: (2005)

Creating customer connections : how to make customer service a profit center for your company /
por: Burke, Jack, 1950-
Publicado: (1997)

What to say to a porcupine : 20 humorous tales that get to the heart of great customer service /
por: Gallagher, Richard S.
Publicado: (2008)

What to say to a porcupine : 20 humorous tales that get to the heart of great customer service /
por: Gallagher, Richard S.
Publicado: (2008)

The customer bill of rights : the top four things customers want /
por: Stack, Laura
Publicado: (2013)

Customer-driven services management /
por: Balachandran, S., 1932-
Publicado: (2004)

The Janus Face of Customer Service
por: Kitchen, Philip
Publicado: (2020)

Service recovery and service continuity /
Publicado: (2005)

Strategic customer management : strategizing the sales organization /
por: Piercy, Nigel, et al.
Publicado: (2009)

Dealing with self-doubt in customer service /
Publicado: (2023)

The essentials of face-to-face customer service /
Publicado: (2023)

101 ways to build better relationships with your customers /
por: Garber, Peter R.
Publicado: (2007)

101 ways to build better relationships with your customers /
por: Garber, Peter R.
Publicado: (2007)

Happy about customer service? : creating a culture of customer service excellence /
por: Welsh, Ken
Publicado: (2008)

Measuring customer service effectiveness /
por: Cook, Sarah, 1955-
Publicado: (2016)

Rockstar service rockstar profits : increase your revenues, grow your business and create raving fan customers for life /
por: Brownlee, David
Publicado: (2019)

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /
por: Solomon, Micah
Publicado: (2012)

Managing quality customer service : a practical guide for establishing a service operation /
por: Martin, William B.
Publicado: (1989)

The stairs of customer loyalty /
por: Alessandra, Anthony J.
Publicado: (2007)

Client Service Excellence : the 10 Commandments.
por: O'Sullivan, Larry
Publicado: (2010)

America's service meltdown : restoring service excellence in the age of the customer /
por: Pupo, Raul
Publicado: (2010)

Cannot write session to /tmp/vufind_sessions/sess_eg978vogrqsrdsi5lef5k83qi8