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High-performance consulting skills : the internal consultant's guide to value added performance /
Annotation The concept of the "internal consultant" is now gaining considerable ground as managers in support functions seek to redefine their role and effectiveness. The emphasis that it places on moving from a "colleague" to a "client" perspective within the business...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
Thorogood,
2003.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Special thanks; Contents; List of illustrations; Introduction; ONE From managing change to managing surprise?; TWO The art of client management; THREE Marketing internal consultancy; FOUR Managing initial client meetings; FIVE Understanding and defining the client's problem; SIX Managing change; SEVEN Presenting client feedback; Eight Implementing, reviewing and exiting projects; NINE The internal consultant's toolkit.